Refund Policy

This Refund Policy applies to paid masakins SaaS subscriptions billed by All About Art, Inc..

14-day satisfaction window

If the software is not a fit for your organization, you may request a refund within 14 days of the initial paid charge for that subscription term. Send the request from the billing email on the account to hello@masakins.com with the workspace name and the reason the platform did not meet your operational needs.

What we refund

Approved requests receive a refund of the unused subscription fee for that first paid period, using the original payment method when the processor allows it. Refunds typically appear within 5–10 business days after approval.

What we do not refund

We do not refund usage-based overages, third-party pass-through costs, or fees after the 14-day window, except where required by law. Enterprise custom statements of work follow the refund language in the signed order form if it differs from this page.

Cancellations

You may cancel renewal at any time from the customer dashboard. Cancellation stops future charges; it is not automatically a refund of amounts already paid outside the 14-day window.

Chargebacks

Please contact us before filing a dispute so we can review the account. Unresolved processor disputes may result in workspace suspension.

Contact

All About Art, Inc., 171 McIntyre Ct Valparaiso, IN, 46383. Entity Index: 203777075. hello@masakins.com.